Player Protection

Gambling Should Stay Fun —
cty999 Keeps It Safe

Responsible gambling is not just a policy at cty999 — it is a core part of how the platform operates. This page explains the tools, limits and support resources available to every registered player, so that your time on cty999 stays enjoyable and within your personal means.

If gambling is causing you harm right now, please stop playing and contact our support team immediately — or reach out to a qualified counselling service in your area.
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Self-Exclusion
Deposit Limits
Time Limits
24/7 Support
18+
Adults Only — No Exceptions

cty999 is strictly for players aged 18 and above — or the higher minimum age required by the operator's license jurisdiction. Age is verified during account registration and may be requested again at any time. Underage accounts are closed immediately, transactions voided and relevant data deleted in accordance with our Privacy Policy. Being of legal age does not make gambling lawful in all parts of Pakistan — players are individually responsible for complying with applicable local law.

Built Into Your Account

Responsible Gambling Tools

Every cty999 account includes these protective tools — accessible from your account settings at any time, without needing to contact support first.

Deposit Limits

Set a maximum deposit amount per day, week or month directly from your account settings. Once set, your limit takes effect immediately — increases require a cooling-off period before they come into force, protecting you from impulsive decisions.

Loss Limits

Define the maximum amount you are comfortable losing over a chosen period. When your loss limit is reached, further wagering from your balance is paused for the remainder of that period. This tool is particularly useful during high-stakes seasons like PSL T20.

Session Time Limits

Set a maximum session duration — whether 30 minutes, 1 hour or a custom value. When your session time is up, you will receive a clear notification. Time limits help you stay aware of how long you have been playing, preventing fatigue-driven decisions.

Wager Limits

In addition to deposit and loss controls, cty999 allows you to set maximum stake sizes per bet or per session. This is especially helpful for players who want to keep their per-game exposure low while still enjoying the full range of products.

Take a Break (Cooling-Off)

Need a short break without a full self-exclusion? A cooling-off period suspends your account for a defined window — from 24 hours to several weeks. Login is blocked for the chosen duration and cannot be reversed during the active period.

Self-Exclusion

For players who need to stop gambling entirely, self-exclusion locks your account for a minimum period — typically 6 months or longer — or permanently. During exclusion, no new account can be opened on your details. Contact support to activate self-exclusion.

Step by Step

How to Activate Protective Tools

All responsible gambling tools on cty999 are accessible from within your account. You do not need to contact support to set deposit, loss or time limits. Self-exclusion and cooling-off periods can be initiated by contacting the support team at any time — our team will act on your request promptly, without delay or pressure.

1
Log In to Your cty999 Account

Access the Platform and navigate to your account dashboard. All responsible gambling tools are grouped in the Account Settings section.

2
Open Responsible Gambling Settings

Select the Responsible Gambling section within your account. You will see deposit limits, loss limits, session time limits and wager limits listed clearly.

3
Set Your Limit or Request Exclusion

Enter your preferred limit value and time period. Limits are applied immediately. To request a cooling-off or self-exclusion, use Live Chat or email [email protected].

4
Receive Confirmation

You will receive a confirmation of any limit or exclusion applied. Keep this confirmation for your records. If you do not receive it, contact support immediately.

Illustrative Overview

Sample Limit Tracker

The illustrative tracker below shows how limit usage might look in a real account. Figures are examples only and do not reflect any real account data.

Weekly Deposit LimitPKR 3,200 / PKR 5,000
64% used — PKR 1,800 remaining this week
Daily Loss LimitPKR 800 / PKR 2,000
40% used — PKR 1,200 remaining today
Session Time Today1h 45m / 2h 00m
87% used — 15 minutes remaining today
Limit amounts shown above are purely illustrative. Set your own limits based on what is genuinely comfortable and affordable for you — not based on any suggested amounts.

Last Resort — Always Available

Self-Exclusion — A Complete Break from Gambling

Self-exclusion is for players who recognise that gambling has become a problem and need a hard stop. At cty999, we take self-exclusion requests seriously and act on them immediately.

Account Locked Immediately

Once a self-exclusion request is processed, your account is locked. Login is blocked for the full duration of the exclusion period with no reversal option.

All Marketing Stopped

Self-excluded players are removed from all promotional communications — bonus offers, newsletters and re-engagement messages are stopped at the point of exclusion.

No New Accounts

cty999 will not knowingly permit a self-excluded player to open a new account on the same personal details during the exclusion period. Attempted circumvention will result in permanent closure.

Minimum 6-Month Period

Standard self-exclusion runs for a minimum of 6 months. Longer periods — including permanent exclusion — are available. At the end of the period, reinstatement requires a deliberate reactivation request, not automatic access.

Need to Self-Exclude Right Now?

If you believe you need to stop gambling immediately, do not wait. Contact the cty999 support team through Live Chat or email and state clearly that you wish to self-exclude. Our team will action your request without delay, without questions designed to dissuade you, and without pressure to continue playing.

Email: [email protected]  |  Live Chat: available 24/7 on the Platform

Self-Exclusion FAQ

Know the Signs

Warning Signs of Problem Gambling

Problem gambling can develop gradually. Recognising the warning signs early — in yourself or in someone you know — is the first step toward getting help. The signs below are not a diagnostic tool, but they are worth honest reflection.

Gambling with money you cannot afford to lose Using rent money, loan funds or savings earmarked for essentials like school fees or household bills.
Chasing losses Placing larger and larger bets in an attempt to recover money you have already lost.
Hiding gambling from family or friends Feeling the need to conceal how much time or money you are spending on gambling.
Feeling anxious, irritable or low when not gambling Gambling occupying your thoughts when away from it, or mood being negatively affected when unable to play.
Spending significantly more time gambling than intended Sessions lasting far longer than planned, or gambling at the expense of work, sleep or relationships.
Borrowing money specifically to gamble Taking loans, using credit facilities or asking family members for money to fund gambling activity.

Self-Reflection Tool

A Simple Self-Assessment

Read each question honestly. If you answer "yes" to several of them, consider using one of the protective tools on your cty999 account — or speaking to a counsellor. This is not a clinical assessment; it is a prompt for honest personal reflection.

1 Have you ever gambled more than you planned to in a single session?
2 Have you tried to cut back on gambling but found it difficult to do so?
3 Has gambling ever caused arguments or tension in your household?
4 Have you ever gambled to escape stress, worry or personal problems?
5 Have you spent money on gambling that was meant for household expenses — such as rent, school fees or groceries?
6 Have you ever continued gambling in the hope of recovering previous losses?
7 Has anyone who cares about you expressed concern about your gambling?
If you answered yes to two or more questions, we encourage you to set account limits now or contact support to discuss your options — including self-exclusion.

You Are Not Alone

Support & Help Resources

If gambling has become a problem, professional help is available. Below are types of support resources — please seek out qualified services appropriate to your location and situation.

cty999 Player Support — 24/7

Our support team is available around the clock via Live Chat and email for all responsible gambling enquiries — limit adjustments, cooling-off periods, self-exclusion requests and general guidance.

Email: [email protected]

Counselling & Mental Health Services

In Pakistan, mental health and counselling services are available through private practitioners in Karachi, Lahore, Islamabad, Rawalpindi and other cities. If gambling is affecting your mental health, reaching out to a qualified counsellor is a productive first step. Ask your GP or local health facility for a referral.

Family & Community Support

In Pakistan, family networks and community structures provide a meaningful support system. Sharing concerns with a trusted family member — a parent, sibling or close friend — can be an important step toward accountability and recovery from problematic gambling.

Gambling Addiction Programmes

Structured gambling addiction programmes — modelled on internationally recognised approaches such as cognitive behavioural therapy (CBT) — are delivered by some private clinics and mental health practitioners in major Pakistani cities. Contact a healthcare provider for availability and suitability.

Helplines & Crisis Support

Pakistan has mental health and crisis helpline services — including Umang's helpline and other mental health awareness organisations active in major cities. If you are in crisis, please contact an appropriate local service immediately. cty999 can provide no-judgement support while you seek professional assistance.

Online Self-Help Resources

Internationally recognised organisations focused on responsible gambling — such as GamCare, Gamblers Anonymous and the Responsible Gambling Council — publish free self-help guides, self-assessment tools and recovery information accessible to anyone with an internet connection.

Note: cty999 provides the above resource categories for general awareness. We do not have formal partnerships with any third-party organisation and cannot guarantee the availability or suitability of any external service for your individual circumstances. Always verify the credentials and approach of any counselling or support service before engaging.

Common Questions

Responsible Gambling FAQ

Log in to your account and navigate to Account Settings, then select the Responsible Gambling section. From there you can set daily, weekly or monthly deposit limits. Limits take effect immediately. If you wish to increase a limit, a cooling-off period applies before the increase comes into force.

No. Once a self-exclusion is active, it cannot be reversed until the minimum exclusion period has passed. This is by design — the purpose of self-exclusion is to provide a genuine, hard break from gambling. After the minimum period ends, you can contact support to request a deliberate reinstatement review. Reinstatement is not automatic.

The minimum age is 18 years — or the higher minimum required by the operator's license jurisdiction. Age is checked at registration and may be verified again through KYC documents (e.g., CNIC, passport) at any time. Accounts confirmed as underage will be closed immediately, transactions voided and data deleted.

Yes. Existing real-money funds in your account at the time of self-exclusion remain accessible for withdrawal subject to standard KYC and verification requirements. Contact support to arrange a withdrawal of your balance during an exclusion period. Bonus funds that have not met wagering requirements will be forfeited at the point of exclusion.

Online gambling may be restricted or prohibited under Pakistani law, including the Prevention of Gambling Act, 1977. cty999 does not claim to be licensed or regulated by any Pakistani governmental or regulatory authority. Players are individually responsible for understanding the laws applicable in their own jurisdiction. cty999 provides this information for awareness only — it does not constitute legal advice. If you are unsure about the legal position, please consult an independent legal professional.

If you are concerned about a family member or friend's gambling behaviour, the most effective first step is a calm, non-judgmental conversation with the person involved. Encourage them to speak with a professional counsellor. If the person in question holds a cty999 account, you cannot directly act on their account — but you can contact our support team to discuss the situation. Our team can provide guidance and, where appropriate, take steps consistent with responsible gambling obligations.

More questions? Visit our full FAQ page or contact support at any time.

Important Legal Notice for Pakistani Players

Online gambling may be restricted or prohibited by Pakistani law, including the Prevention of Gambling Act, 1977. cty999 does not claim to hold a licence issued by the Government of Pakistan, the Pakistan Telecommunication Authority (PTA), the State Bank of Pakistan, or any provincial authority in Pakistan.

Players in Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar and elsewhere in Pakistan access the cty999 Platform at their own risk and responsibility. Being of the minimum required age does not make gambling lawful under Pakistani law. cty999 strongly encourages all players to seek independent legal advice if they are uncertain about the legal status of online gambling in their jurisdiction.

This page provides responsible gambling information and tools only. Nothing on this page constitutes legal advice, medical advice or a guarantee of any outcome. If gambling is affecting your financial, mental or physical health, please seek professional help immediately.

Play Within Your Means

Enjoy cty999 — Responsibly

cty999 is built for players who want a quality platform with genuine player protections. Set your limits before you start, review them regularly, and use the tools available to keep gambling a source of entertainment — not a source of stress.

Visit Homepage Read Full FAQ About cty999

18+ only — or the higher minimum required by the operator/license jurisdiction. Local laws in Pakistan may restrict gambling. Full terms at Terms & Conditions.

Quick Tool Checklist

  • Set a deposit limit before depositing
  • Add a daily loss limit to your account
  • Set a session time limit per day
  • Review your limits monthly
  • Use self-exclusion if gambling feels out of control